Society For Human Resource Management (SHRM) Certified Professional Practice Exam

In a mediation process, who usually facilitates the discussion?

1. The mediator

2. A judge

3. Arbitrator

4. The parties involved

The correct answer is: The mediator

In a mediation process, the facilitator of the discussion is typically the mediator. The mediator serves as a neutral third party who helps guide the conversation between the disputing parties. Their primary role is to create a safe environment for open dialogue, encourage understanding, and facilitate communication, allowing both sides to express their views and work towards a mutually agreeable resolution. The mediator does not impose decisions or offer judgments, which distinguishes them from other figures in conflict resolution, such as judges or arbitrators. Instead, the mediator's focus is on helping the parties explore their needs and interests, fostering collaboration, and crafting solutions tailored to their specific situation. This approach allows for more flexibility and may lead to outcomes that are more satisfactory to all involved, compared to more adversarial processes.