Society For Human Resource Management (SHRM) Certified Professional Practice Exam

When implementing performance management in the workplace, what should be done first?

1. Invite a commitment

2. Set expectations

3. Link to consequences

4. Measure progress

The correct answer is: Set expectations

Setting expectations is indeed the foundational step in implementing performance management in the workplace. When expectations are clearly defined, employees understand what is required of them, which serves as a roadmap for performance. This clarity helps to align individual and organizational goals, ensuring that everyone is working toward the same objectives. Establishing clear expectations includes outlining specific performance standards, behaviors, and outcomes that are anticipated from employees. When these are communicated effectively, it minimizes confusion and sets the stage for accountability and productive discussions about performance. Following the establishment of expectations, other aspects such as inviting commitment, linking performance to consequences, and measuring progress become more effective. With a solid groundwork of expectations, employees are more likely to engage in the process and take ownership of their performance, leading to a more productive workplace environment.